FREQUENTLY ASKED QUESTIONS
!!!!ANY ORDER THAT IS RETURNED DUE TO AN INCORRECT ADDRESS WILL BE REFUNDED!!!
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HOW DO I CONTACT YOU IF SOMETHING IS WRONG WITH MY ORDER?
please email me at lizzybtqcustomer@gmail.com and include your name, order number, and reason you are contacting. Not including an order number will delay response time.
I do not answer emails on weekends, only on business days.
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HOW LONG DOES SHIPPING TAKE?
orders typically ship within 2 business days (sometimes there might be some delays, it is a two person team!)
not responsible for lost, stolen, or damaged mail. If your order says “delivered” but it is not there, please contact USPS regarding that. I can’t do anything about that, usps will be able to help more.
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WHAT IS YOUR RETURN/EXCHANGE POLICY?
*returns and exchanges are ONLY ALLOWED if:
- Your item came damaged
- You received the wrong item.
you must provide pictures of how your item came damaged/the wrong item received.
14 day exchange/return window from when item is delivered
please refer to the SIZE CHART for any sizing questions. Returns and exchanges are NOT ALLOWED otherwise
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HOW DO I WASH MY ITEMS TO INSURE THE QUALITY?
shirts & tanks- wash inside out on delicate wash cold setting and air dry
sweaters- wash inside out on hand wash cold setting and air dry (also pay attention to the care tag of the sweater depending on the different materials)