FREQUENTLY ASKED QUESTIONS
!!!!ANY ORDER THAT IS RETURNED DUE TO AN INCORRECT ADDRESS WILL BE REFUNDED!!!
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HOW DO I CONTACT YOU IF SOMETHING IS WRONG WITH MY ORDER?
please email me at lizzybtqcustomer@gmail.com and include your name, order number, and reason you are contacting. Not including an order number will delay response time.
I do not answer emails on weekends, only on business days.
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HOW LONG DOES SHIPPING TAKE?
MADE TO ORDER ITEMS SHIP WITHIN TWO WEEKS! READY TO SHIP ITEMS SHIP NEXT DAY (if ordered with a made to order item, your order will take up to two weeks)
not responsible for lost, stolen, or damaged mail. If your order says “delivered” but it is not there, please contact USPS regarding that. I can’t do anything about that, usps will be able to help more.
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WHAT IS YOUR RETURN/EXCHANGE POLICY?
*returns and exchanges are ONLY ALLOWED if:
- Your item came damaged
- You received the wrong item.
you must provide pictures of how your item came damaged/the wrong item received.
14 day exchange/return window from when item is delivered
please refer to the SIZE CHART for any sizing questions. Returns and exchanges are NOT ALLOWED otherwise
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HOW DO I WASH MY ITEMS TO INSURE THE QUALITY?
shirts & tanks- wash inside out on delicate wash cold setting and air dry
sweaters- wash inside out on hand wash cold setting and air dry (also pay attention to the care tag of the sweater depending on the different materials)